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Orders & Returns

ORDERING PROCESS

How can I get assistance if I need it?

We are here to assist you and provide you with the best possible online purchasing experience. Feel free to Send email, by phone (+34 910606962), online chat, or on any of our social networks accounts (Facebook or Twitter) to get assisted. We work Monday through Thursday from 9:00 until 18:00 (CET) and Fridays from 9:00 until 15:00 (CET).

How do I know it is safe to shop with you?

We are committed to the protection and respect of your privacy. We offer you the safest payment methods on the market (PayPal, Apple Pay and most of the credit cards). We do not keep any of your payment information after processing your order.

Are there any hidden fees when purchasing with you?

There are no hidden fees. Our prices include the product/s, the delivery fees, and the VAT as well.

What forms of payment do you accept?

We currently accept PayPal, Apple Pay as well as most of the credit cards for any order.

What is PayPal?

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It is accepted by merchants everywhere.

What is Apple Pay?

Apple Pay is amobile payment anddigital wallet service byApple Inc. that allows users to makepayments in person, iniOS apps, and on the web. It is supported on theiPhone,Apple Watch,iPad andMac.

Is it safe to use PayPal or Apple Pay as a payment method?

Yes. They both have powerful fraud and consumer protections in place. By using them, you can maximize safety and consumer protection.

Can I view the status of my order? How do I do it?

Of course. Once you place your order, you will receive an automated email that includes a tracking code, and it will allow you to track on real-time the status and location of your items.

Can I change my order? How do I do it?

We will try to do so, but if the order has been shipped we won´t be able to do so quickly. Please fill out our contact form including with the following information:

Your name and surname

Your order number

The reason why you want to change it

Indicate which other model/models you want in exchange.

After doing so, you should expect an email from our customer service department with the instructions to follow.

Can I return my order? How do I do it?

emoji glasses & sunglasses products that are purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase. If you would like to exchange a product purchased on our online store, please fill out our contact form including the order number and the following information:

Your name and surname

Your order number

The reason why you want to return it

Indicate us if you want a refund or another product.

After doing that you should expect an email from our customer service department with the instructions to follow.

 Please take into account the following!:

  • All merchandise must be returned unused, unwashed and be accompanied by the original hang tags.
  • The condition of the product is left at the discretion of Emoji glasses & sunglasses.
  • Accommodate all the items in its original packaging, including any document or manual attachment that has been previously received with the product – make sure the package is safe and its contents do not run the risk of being damaged during shipping.
  • Remember to include the original packing slip!
  • Enter the reference number that we have provided you on the outside of the package.

Once the items have been returned in perfect condition, we will refund the price with the original payment method. The reimbursement will come to you within 14 days of receipt.

Can I return my products if I bought them in a store/optician?

Please visit the store of optician where you bought your pair and manage the return through them.

 

SHIPMENTS

Where do you ship?

We ship globally. Due to the high demand that our products are currently having our estimated delivery window ranges from 5 to 20 business days. Please, note that the delivery time is based on working days and not on calendar days.

How much do you charge for standard shipping an order?

We offer FREE SHIPPING for orders over 50 €.

For orders below 50 €, the prices are different following the destination:

Country - Region   Price

Spain - Peninsular   Free Shipping

Spain - Canary Islands 6,99 €

Spain- Baleares, Ceuta and Melilla  4,99 €

EU- 5,99 €

Rest of the World- 9,99 €

Are there any benefits to having an account with you?

Of course! Being a member of our VIP club will make you benefit in multiple ways, such as exclusive discounts, staying up to date to the latest emoji news and products. Don’t miss this unique opportunity.

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