FAQs The Blue Busters

ORDERING PROCESS

How can I get assistance if I need it?

We are here to assist you and provide you with the best possible online purchasing experience. Feel free to Send email, by phone (+34 910606962), online chat, or on any of our social networks accounts (Facebook or Twitter) to get assisted. We work Monday through Thursday from 9:00 until 18:00 (CET) and Fridays from 9:00 until 15:00 (CET).

How do I know it is safe to shop with you?

We are committed to the protection and respect of your privacy. We offer you the safest payment methods on the market (PayPal, Apple Pay and most of the credit cards). We do not keep any of your payment information after processing your order.

Are there any hidden fees when purchasing with you?

There are no hidden fees. Our prices include the product/s, the delivery fees, and the VAT as well.

What forms of payment do you accept?

We currently accept PayPal, Apple Pay as well as most of the credit cards for any order.

What is PayPal?

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It is accepted by merchants everywhere.

What is Apple Pay?

Apple Pay is amobile payment anddigital wallet service byApple Inc. that allows users to makepayments in person, iniOS apps, and on the web. It is supported on theiPhone,Apple Watch,iPad andMac.

Is it safe to use PayPal or Apple Pay as a payment method?

Yes. They both have powerful fraud and consumer protections in place. By using them, you can maximize safety and consumer protection.

Can I view the status of my order? How do I do it?

Of course. Once you place your order, you will receive an automated email that includes a tracking code, and it will allow you to track on real-time the status and location of your items.

Can I change my order? How do I do it?

We will try to do so, but if the order has been shipped we won´t be able to do so quickly.Please fill out our contact form including with the following information:

Your name and surname

Your order number

The reason why you want to change it

Indicate which other model/models you want in exchange.

After doing so, you should expect an email from our customer service department with the instructions to follow.

Can I return my order? How do I do it?

emoji glasses & sunglasses products that are purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase. If you would like to exchange a product purchased on our online store, please fill out our contact form including the order number and the following information:

Your name and surname

Your order number

The reason why you want to return it

Indicate us if you want a refund or another product.

After doing that you should expect an email from our customer service department with the instructions to follow.

Please take into account the following!:

  • All merchandise must be returned unused, unwashed and be accompanied by the original hang tags.
  • The condition of the product is left at the discretion of Emoji glasses & sunglasses.
  • Accommodate all the items in its original packaging, including any document or manual attachment that has been previously received with the product – make sure the package is safe and its contents do not run the risk of being damaged during shipping.
  • Remember to include the original packing slip!
  • Enter the reference number that we have provided you on the outside of the package.

Once the items have been returned in perfect condition, we will refund the price with the original payment method. The reimbursement will come to you within 14 days of receipt.

Can I return my products if I bought them in a store/optician?

Please visit the store of optician where you bought your pair and manage the return through them.

 

SHIPMENTS

Where do you ship?

We ship globally. Due to the high demand that our products are currently having our estimated delivery window ranges from 5 to 20 business days. Please, note that the delivery time is based on working days and not on calendar days.

How much do you charge for standard shipping an order?

We offer FREE SHIPPING for orders over 50 €.

For orders below 50 €, the prices are different following the destination:

Country - Region   Price

Spain - Peninsular   Free Shipping

Spain - Canary Islands 6,99 €

Spain- Baleares, Ceuta and Melilla  4,99 €

EU- 5,99 €

Rest of the World- 9,99 €

Are there any benefits to having an account with you?

Of course! Being a member of our VIP club will make you benefit in multiple ways, such as exclusive discounts, staying up to date to the latest emoji news and products. Don’t miss this unique opportunity.

FIT

Is it possible to try and/or buy your glasses and sunglasses in a physical shop?

Yes! We work with many opticians around the world. Please search for your nearest emoji authorized dealer in our “Where to Buy” website section.

How do I know the glasses will fit me?

Please check our frame size guide below (scroll down!) or download it here

 

PRODUCT, MATERIALS & LENSES

What do we know about blue light?

Blue light is a color in the "visible light spectrum" that can be seen by the human eye. Blue light is actually everywhere. When outside, the light from the sun travels through the atmosphere. The shorter, high energy blue wavelengths collide with the air molecules causing blue light to scatter everywhere. This is what makes the sky look blue.

Within the visible part of the electromagnetic spectrum (wavelengths from about 400nm to about 700nm) the principle “troublemaker” is short wavelength light (violet and blue light) from about 400nm to about 500nm. It is usually referred to simply as blue light.

Is blue light bad for humans?

In its natural form, your body uses blue light from the sun to regulate your natural sleep and wake cycles. This is known as your circadian rhythm.Blue light also helps boost alertness, heighten reaction times, elevate moods, and increase the feeling of well being.

Sources of blue light include the sun, digital screens (TVs, computers, laptops, smartphones, and tablets), electronic devices, and fluorescent and LED lighting.

Although the light emitted by personal electronic devices is not bright enough to damage the human retina, it is able to stimulate blue-light-sensitive ganglion cell photoreceptors that regulate circadian rhythms. As a result, cellular telephone, tablet and personal computer use before bedtime can delay sleep onset, degrade sleep quality and impair alertness the following day. Extended use of these devices is also suspect to cause symptoms of dry eyes, blurred vision, and headaches.

Is this backed up by science?

YES. You can consult different studies on the topic:

  • Gringras P, Middleton B, Skene DJ, Revell VL. Bigger, Brighter, Bluer-Better? Current Light-Emitting Devices - Adverse Sleep Properties and Preventative Strategies. Front Public Health 2015;3:233.
  • O'Hagan JB, Khazova M, Price LL. Low-energy light bulbs, computers, tablets and the blue light hazard. Eye (Lond) 2016;30:230-3.
  • Berson DM, Dunn FA, Takao M. Phototransduction by retinal ganglion cells that set the circadian clock. Science 2002;295:1070-3.
  • Chang AM, Aeschbach D, Duffy JF, Czeisler CA. Evening use of light-emitting eReaders negatively affects sleep, circadian timing, and next-morning alertness. Proc Natl Acad Sci U S A 2015;112:1232-7.
  • Klamm J, Tarnow KG. Computer Vision Syndrome: A Review of Literature. Medsurg Nurs 2015;24:89-93.
  • van der Lely S, Frey S, Garbazza C, Wirz-Justice A, Jenni OG, Steiner R, Wolf S, Cajochen C, Bromundt V, Schmidt C. Blue blocker glasses as a countermeasure for alerting effects of evening light-emitting diode screen exposure in male teenagers. J Adolesc Health 2015;56:113-9.

  • What can I do about it?

    You can wear our glasses!. The Blue Busters blue blocking glasses will improve your sleep by blocking 85% of the harmful blue light (wavelengths from 400nm to 500 nm). 

    What makes your glasses special? How are they different from night-shift mode on cell phones and tablets?

    Cell phones and tablets night shift mode just slightly decrease the harmful blue light exposure, they do not do much. We have been working very hard on developing special lenses that block 85% of the harmful portion of blue light. In addition, there are many other sources of bad blue light like TV´s or LED lights at home, so wearing our glasses will protect you against all those. 

    How should I use them?

    Wear The Blue Busters® glasses at least 120 minutes before bedtime, that leaves you free to watch TV and use devices without ruining your sleep.

    Wear them also when working on computers or gaming.

    Do you do prescription lenses with blue blocking technology?

    No, we do not. 

    What should I do if I use contact lenses or prescription glasses?

    We suggest you use The Blue Busters® glasses on top.

    Can I use The Blue Busters® glasses outdoors or while driving?

    Our glasses will considerably reduce your low-light vision, do not use them outdoors or while driving.

    Can my children wear The Blue Busters® glasses?

    Absolutely YES. Now that kids are using more digital devices at home and school starting at a young age, it’s important to protect them from bad blue light as much as possible.

    What are The Blue Busters® glasses made of?

    We only use the best Acetate (Cellulose Acetate Propionate): A very lightweight plastic, this material is durable and can be made with interesting colors and even with a transparent look. This is a nylon based material.

    Advantages: Can be thin. Cool colors and color combos.

    Disadvantages: Durable but heavier than other plastic and some metal materials. Expensive.

    Hypoallergenic?: Yes

    How do I clean the lenses?

    Your lenses are bound to get dirty. Only use the pouch you received with your eyewear for lens cleaning and storage purposes. Avoid wiping your lenses with your shirt, as this will gradually scratch the top coat of the lens. Wiping off a completely dry lens will eventually cause scratches, so make sure to rinse them under water first to remove surface dust and dry with your pouch. Never use solvents, chemicals or third party cleaning kits as they can damage your lens. Do not use your sunglasses inside salty water. Always rinse your lenses after exercise or leisure activities outdoors.

    Where do you manufacture your products?

    We design all our products in Spain, and we manufacture them either in China or Taiwan under the strictest quality controls.

     

    WARRANTY/ DEFECTS/ REPLACEMENTS

    What if I receive a defective product?

    If you receive any defective product, send us pictures where the defect is clearly shown, and also some pictures of the temple or arm of the sunglasses where it indicates some numbers so that we can verify it and find a solution for you.

    What is covered and not covered under warranty?

    All The Blue Busters® eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of purchase. The Blue Busters® warranty program does not cover scratched lenses. Additionally, any alterations of The Blue Busters® products (The Blue Busters® lenses or frames) will void warranty coverage unless such modification has been done by an authorized dealer, in that case, we will be responsible for defects on the frame only.
    For all non-prescription and prescription warranty claims, please contact your original retailer or us directly if you purchased through our website.

     

    WORKING WITH US

    I want to sell The Blue Busters® glasses at my store. What do I need to do?

    Please contact us via our contact form.

    I want to distribute The Blue Busters® glasses. What do I need to do?

    Please contact us via our contact form.

    I want to join the team. What do I need to do?

    Awesome! We are a multidisciplinary young and diversified team in constant search for the best talent. Please, email your CV and cover letter stating your interest in joining The Blue Busters® Send email, while including a summary of your qualifications and capabilities for the specific role that you want to play.

     

    Do not forget to subject your email “Join the team” followed by your name and surname.

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