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FAQs

ORDERING PROCESS

How can I get assistance if I need it?

We are here to assist you and provide you with the best possible online purchasing experience. Feel free to Send email, by phone (+34 910606962), online chat, or on any of our social networks accounts (Facebook or Twitter) to get assisted. We work Monday through Thursday from 9:00 until 18:00 (CET) and Fridays from 9:00 until 15:00 (CET).

How do I know it is safe to shop with you?

We are committed to the protection and respect of your privacy. We offer you the safest payment methods on the market (PayPal, Apple Pay and most of the credit cards). We do not keep any of your payment information after processing your order.

Are there any hidden fees when purchasing with you?

There are no hidden fees. Our prices include the product/s, the delivery fees, and the VAT as well.

What forms of payment do you accept?

We currently accept PayPal, Apple Pay as well as most of the credit cards for any order.

What is PayPal?

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It is accepted by merchants everywhere.

What is Apple Pay?

Apple Pay is amobile payment anddigital wallet service byApple Inc. that allows users to makepayments in person, iniOS apps, and on the web. It is supported on theiPhone,Apple Watch,iPad andMac.

Is it safe to use PayPal or Apple Pay as a payment method?

Yes. They both have powerful fraud and consumer protections in place. By using them, you can maximize safety and consumer protection.

Can I view the status of my order? How do I do it?

Of course. Once you place your order, you will receive an automated email that includes a tracking code, and it will allow you to track on real-time the status and location of your items.

Can I change my order? How do I do it?

We will try to do so, but if the order has been shipped we won´t be able to do so quickly. Please fill out our contact form including with the following information:

Your name and surname

Your order number

The reason why you want to change it

Indicate which other model/models you want in exchange.

After doing so, you should expect an email from our customer service department with the instructions to follow.

Can I return my order? How do I do it?

emoji glasses & sunglasses products that are purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase. If you would like to exchange a product purchased on our online store, please fill out our contact form including the order number and the following information:

Your name and surname

Your order number

The reason why you want to return it

Indicate us if you want a refund or another product.

After doing that you should expect an email from our customer service department with the instructions to follow.

 Please take into account the following!:

  • All merchandise must be returned unused, unwashed and be accompanied by the original hang tags.
  • The condition of the product is left at the discretion of Emoji glasses & sunglasses.
  • Accommodate all the items in its original packaging, including any document or manual attachment that has been previously received with the product – make sure the package is safe and its contents do not run the risk of being damaged during shipping.
  • Remember to include the original packing slip!
  • Enter the reference number that we have provided you on the outside of the package.

Once the items have been returned in perfect condition, we will refund the price with the original payment method. The reimbursement will come to you within 14 days of receipt.

Can I return my products if I bought them in a store/optician?

Please visit the store of optician where you bought your pair and manage the return through them.

 

SHIPMENTS

Where do you ship?

We ship globally. Due to the high demand that our products are currently having our estimated delivery window ranges from 5 to 20 business days. Please, note that the delivery time is based on working days and not on calendar days.

How much do you charge for standard shipping an order?

We offer FREE SHIPPING for orders over 50 €.

For orders below 50 €, the prices are different following the destination:

Country - Region   Price

Spain - Peninsular   Free Shipping

Spain - Canary Islands 6,99 €

Spain- Baleares, Ceuta and Melilla  4,99 €

EU- 5,99 €

Rest of the World- 9,99 €

Are there any benefits to having an account with you?

Of course! Being a member of our VIP club will make you benefit in multiple ways, such as exclusive discounts, staying up to date to the latest emoji news and products. Don’t miss this unique opportunity.

 

FIT

Is it possible to try and/or buy your glasses and sunglasses in a physical shop?

Yes! We work with many opticians around the world. Please search for your nearest emoji authorized dealer in our “Where to Buy” website section.

How do I know the glasses will fit me?

Please check our frame size guide below (scroll down!) or download it here

 

PRESCRIPTION

Can I use prescription lenses in your sunglasses/ glasses?

Yes, you can, please contact one of our authorized dealers via “Find your nearest optician” section on our website.

Do you sell prescription lenses on your website?

We do not. Please contact one of our authorized opticians via “Find your nearest optician” section on our website.

 

PRODUCT MATERIALS & LENSES

What are your glasses & sunglasses made off?

We work with different materials. When you check the information of a specific product, you will see what material is it made from.

Acetate (Cellulose Acetate Propionate): A very lightweight plastic, this material is durable and can be made with interesting colors and even with a transparent look. This is a nylon based material.

Advantages: Can be thin. Cool colors and color combos.

Disadvantages: Durable but heavier than other plastic and some metal materials. Expensive.

Hypoallergenic?: Yes

Polycarbonate (Injection Molded Plastic): This is a fairly new type of material, or rather, process. Plastics are used to injection mold eyeglass frames. This results in very lightweight hybrid plastic. 

Advantages: Lightweight. Cool colors and color combos. Most materials used are being recycled, reducing waste and resulting in a more Eco-friendly product. Rigid, not flexible, but holds the adjustment very well. 

Disadvantages: The frame or temples can break under heavy stress. 

Hypoallergenic?: Yes.

TR90: A new type of polymer plastic designed to hold it's adjustment.

Advantages: Lightweight, durable, flexible. Holds its shape and last a long time.

Disadvantages: None.

Hypoallergenic?: Yes

Do you use high-quality lenses?

We do!. All our sunglasses carry high quality polarized lenses. They offer

emoji™ sunglasses lenses provide UV400 100% UVA & UVB  Category 3 protection, safeguarding your eyes against harmful ultraviolet radiation. emoji™ sunglasses meet the following standards: American Standard ANSI Z80.3-2001, Australian Standard AS/NZS 1067:2003, and Standard EN 1836-1997 according to the European Community Directive 89/686/EEC.

What are polarized lenses?

Polarized lenses are sunglass lenses that have been treated with a specialized film to cut glare.

How do polarized lenses work?

The polarizing film only lets some light through, not all. We like this explanation and animation on polarized lenses.

Are UV-blocking lenses polarized?

Not necessarily. The UV-blocking coating on sunglasses is not the same as the film that polarizes light. Polarized lenses make it easier to see under certain conditions, but polarization doesn’t protect your eyes from damage. Only sunglasses with 100 percent UV protection can help prevent eye damage.

Do your sunglasses offer 100% UV protection?

All our sunglasses do offer 100% UVA and UVB protection.

Ultraviolet (UV) rays are located just past the violet portion of the visible light spectrum; sunlight is the main source.

UV light is broken into three different types: UVA, UVB, and UVC.

  • UVA has longer wavelengths; experts disagree about whether or not UVA damages the eyes.
  • UVB rays are the most dangerous, making sunglasses and sunscreen a must.
  • UVC rays do not reach the Earth because its atmosphere blocks them.

What does Category 3 mean?

These sunglasses provide a good level of UV protection (in our case 100% UVA & UVB). Lens category 3 glasses also provide a high level of sun glare reduction.

How do I take care of my glasses/ sunglasses for them to last?

You can use your emoji™ glasses & sunglasses poach to clean and carry them. Do not rest the lenses against any hard surface. Do not pop out the temple arms frequently. And do not leave your sunglasses in direct sunlight under high temperatures such as an automobile dashboard as this may damage them.

How do I clean my lenses?

Your lenses are bound to get dirty. Only use the pouch you received with your eyewear for lens cleaning and storage purposes. Avoid wiping your lenses with your shirt, as this will gradually scratch the top coat of the lens. Wiping off a completely dry lens will eventually cause scratches, so make sure to rinse them under water first to remove surface dust and dry with your pouch. Never use solvents, chemicals or third party cleaning kits as they can damage your lens. Do not use your sunglasses inside salty water. Always rinse your lenses after exercise or leisure activities outdoors.

If the sun doesn't bother my eyes, do I still need to wear sunglasses?

Yes. The sun has damaging UV rays that can cause photokeratitis, pingueculae and permanent retinal damage.

Children don't need sunglasses, do they?

Children's sunglasses are essential. Children are at particular risk because they're in the sun much more than adults, and their eyes are more sensitive as well. UV damage is cumulative over a person's lifetime, which means you should begin protecting your child's eyes as soon as possible. Most parents would not allow their children to go outside without shoes, yet many seem unaware of the need to protect their children's eyes.

What are the benefits of polarized lenses?

Polarized lenses help you see better in certain environments. For example, they can reduce glare from other car windshields and windows or glass buildings. For fishing, polarized lenses reduce glare off the water, allowing you to see fish and other underwater objects clearly.

Is there any disadvantage to polarized sunglasses?

Some people find it hard to read certain displays, such as LCDs, with polarized lenses. If you plan to drive with polarized sunglasses, test them in the driveway or another safe place to make sure you can read your car’s instrument panel.

Where do you manufacture your products?

We design all our products in Spain, and we manufacture them either in China or Taiwan under the strictest quality controls.

 

WARRANTY/ DEFECTS/ REPLACEMENTS 

What if I receive a defective product?

If you receive any defective product, send us pictures where the defect is clearly shown, and also some pictures of the temple or arm of the sunglasses where it indicates some numbers so that we can verify it and find a solution for you.

What is covered and not covered under warranty?

All emoji™eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of purchase. emoji™’s warranty program does not cover scratched lenses. Additionally, any alterations of emoji™products (i.e. sunglasses fit with non-emoji™lenses) will void warranty coverage unless such modification has been done by an authorized dealer, in that case, we will be responsible for defects on the frame only.
For all non-prescription and prescription warranty claims, please contact your original retailer or us directly if you purchased through our website.

 

WORKING WITH US

I want to sellemoji™ glasses & sunglasses at my store. What do I need to do?

Please contact us via our contact form.

I want to join the team. What do I need to do?

Awesome! We are a multidisciplinary young and diversified team in constant search for the best talent. Please, email your CV and cover letter stating your interest in joining the emoji family to Send email, while including a summary of your qualifications and capabilities for the specific role that you want to play.

 

Do not forget to subject your email “Join Emoji” followed by your name and surname.

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